This course was created by Madecraft. We are pleased to host this training in our library.
Skill Level Intermediate
(bright electronic music) - [Instructor] A mentor of mine once described customer service as the perfect integration between people and technology. In my 20 years as a customer service journey executive, I have found that they key to leading a customer service organization is striking a balance between people, process, and performance. And it doesn't matter if your team is 25 people in one room, or 1,000 people in multiple locations across the globe. Hi, I'm Darren Lyons. I'm a customer experience thought leader. I work with organizations around the world, helping them to create the best journey for their customers. In this course, I want to give you a set of tips and strategies you can follow to improve your leadership or a customer service team. I'll help you properly manage your time by scheduling the right meetings with the right people. I'll help you get in touch with your customer and help your employees grow. Finally, I'll help you measure success and build a plan to drive results. Listen, to be a great customer service leader takes focus, so grab your notebook or your iPad, and get ready to learn. Let's go.