From the course: Leading a Customer Service Team

Customer service leadership done right

From the course: Leading a Customer Service Team

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Customer service leadership done right

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- This is an audio course. Thank you for listening. (light airy music) - [Instructor] A mentor of mine once describe customer service as the perfect integration between people and technology. In my 20 years, as a customer service journey executive, I have found that the key to leading a the service organization is striking a balance between people, process, and performance. And it doesn't matter if your team is 25 people in one room or a thousand people in multiple locations across the globe. Hi, I'm Darren Lyons. I'm a customer experience thought leader. I work with organizations around the world helping them to create the best journey for their customers. In this course, I want to give you a set of tips and strategies you can follow to improve your leadership of a customer service team. I'll help you properly manage your time by scheduling the right meetings with the right people. I hope you get in touch with your customer and help your employees grow. Finally, I hope you measure success and build a plan to drive results. Listen, to be a great customer service leader takes focus. So grab your notebook or your iPad and get ready to learn. Let's go. (light airy music)

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