From the course: Consumer Behavior Trends: Meet the Postmodern Consumer

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Consumers are eager for personalization

Consumers are eager for personalization

From the course: Consumer Behavior Trends: Meet the Postmodern Consumer

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Consumers are eager for personalization

- As we increasingly move toward a markets of one environment, one tried and true way to engage your customers is to offer them products and services that are personalized just for them. When we help to build a product ourselves, the value we attach to it increases because our own labor is involved. Researchers term this the Ikea effect. But even if they don't help to build the product, customers love to say goodbye to cookie cutter products. And say hello to offerings that reflect their individual preferences or needs. Mass customization describes the personalization of products and services for individual customers at a mass production price. This strategy applies to a wide range of products and services. From newspaper websites that allow readers to choose just which sections of the paper they want to see to computers that you can configure. To blue jeans that have a right leg, one shorter than a left leg to fit an…

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