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About the Author
With over twenty years of professional experience, Mark's background spans leadership roles from datacenter CIO to management and IT consultant. Mark has led large teams in outsourced IT arrangements; conducted project-management-organization (PMO), service-management, and governance activities for major project teams; managed enterprise application implementations; and implemented governance processes across multiple industries. Mark has experience with consulting with "Big Five" firms in the health care, manufacturing and distribution, services, high technology, and government verticals.
Mark is an iterim leader who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mark has forged a reputation as a trainer and speaker in several disciplines. He acted as interim leadership for clients, providing a specific focus on organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and training in the IT service management, governance controls, and technical management domains.
Mark currently serves as the Information Technology Senior Management Forum (itSMF) Kansas City Local Interest Group president, as well as the itSMF national CobiT Special Interest Group president, and regularly speaks at association events.