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The immutable laws

The immutable laws: Managing a Customer Contact Center
The immutable laws: Managing a Customer Contact Center

Understand important immutable laws at work in contact centers, including the powerful pooling principle, the law of diminishing returns, and the relationship between service level and occupancy. See how an awareness of these dynamics can help you establi

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Skill Level Intermediate
1h 31m
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Skills covered in this course
Business Management

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