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Three driving forces in contact centers

Three driving forces in contact centers: Managing a Customer Contact Center
Three driving forces in contact centers: Managing a Customer Contact Center

Explore three driving forces that create the unique environment in which contact centers operate: random workload arrival, the visible or invisible queue, and the seven factors of customer tolerance.

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Skill Level Intermediate
1h 31m
Duration
3,768
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Skills covered in this course
Business Management

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