Skip navigation

Principles of contact center quality

Principles of contact center quality: Managing a Customer Contact Center
Principles of contact center quality: Managing a Customer Contact Center

Learn the principles that define and drive quality in a contact center. Identify components of a quality contact. Understand why service level and quality are complementary.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Duration
4,290
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now