Skip navigation

Principles of contact center quality

Principles of contact center quality: Managing a Customer Contact Center
Principles of contact center quality: Managing a Customer Contact Center

Learn the principles that define and drive quality in a contact center. Identify components of a quality contact. Understand why service level and quality are complementary.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Duration
43,298
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month