Skip navigation

Monitor and coach

Monitor and coach: Managing a Customer Contact Center
Monitor and coach: Managing a Customer Contact Center

Learn how monitoring and coaching work hand-in-hand. Identify the two primary types of standards, foundation and finesse, and how they are scored. See how effective monitoring informs and supports coaching.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Duration
46,466
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month