Skip navigation

Key technology developments

Key technology developments: Managing a Customer Contact Center
Key technology developments: Managing a Customer Contact Center

Identify the major technology trends that are enabling contact center developments. Learn why involvement from the contact center team is essential in charting a technology roadmap.

Resume Transcript Auto-Scroll
Skill Level Intermediate
1h 31m
Duration
4,519
Views
Show More Show Less
Skills covered in this course
Business Management

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now