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Calculate base staff

Calculate base staff: Managing a Customer Contact Center
Calculate base staff: Managing a Customer Contact Center

Learn how to calculate base staff for randomly arriving workload, and the tradeoffs between the widely-used queuing formula, Erlang C, and alternatives to it. Also learn how to calculate staff for deferred work.

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Skill Level Intermediate
1h 31m
Duration
4,519
Views
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Skills covered in this course
Business Management

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