Join Mike Pfeiffer for an in-depth discussion in this video Make and Receive Audio and Video Calls, part of Lync 2010: Deploying, Configuring, and Administering.
- Let's take a look at how we can place and receive audio and video calls. So I'm in my link client again, I've got only a single contact at this point. So if I wanted to call Desiree, I could hover over this contact and click this "call" button. Or if I was enterprise voice enabled, which I am which means I have PSTN connectivity, I could come over here to this little dial pad and I could dial out to the public switched telephone network. So if I wanted to order a pizza or something like that, I'd come out here and dial that public number and get connected that way, potentially.
But since I don't have that completely set up right now, I'm going to come back over here and hit this little drop down next to the "call" button for Desiree. You'll see that we can do a dedicated link call, so that would be a "peer to peer" call, so from my PC basically acting as a soft phone to Desiree's. Or maybe she's got some kind of link certified end point connected, like a desk phone. So that would be a peer to peer type of call, or then again if I had a contact with a PSTN number I could dial it straight from here. So this functionality is called "click to call".
It makes is very easy for you to place a call, and this contact card will show up in other applications, such as the Office suite. So it makes it real simple for you to place a call straight out with just a single click. And on the contact card, you see here we've got that same little interface. So I'm going to do a link call here, and I'm going to call Desiree, and hopefully she's sitting at her desk and will become active. At this point though, based off her presence, I might've made a different decision there. But it looks like the call's been placed, and as you can see, a second later Desiree's presence goes to red which means she's in a call and you can see that my presence changed to "in a call" as well.
And now I'm red. So that automatically happened for us. Now from here, I can do such things as muting my microphone, so I can click the little mute button there. And I can mute my speakers as well if I wanted to. And also one thing to point out, is if you do have two end points that are close in proximity you'll see an error like this, or a warning rather, that you're computer is causing poor audio quality. And in this case it's just because we're in the same room. But from here I can do other things, such as putting the call on hold, so I've got this little button here to place that call on hold, I could do that.
And depending on how I have link configured, Desiree might be hearing hold music at this point. So that's a real basic, kind of high level approach to placing an audio call. So if I hang up, let's take a look at the experience receiving a call. So here's the incoming call, so what we call this is a "toast" message, or "the toast", and we can see that, "Hey Desiree is calling you." Now we can either click on this to accept it or I can redirect it. Now I could redirect it to voice mail, I could reply with an IM, or I can set my status to "do not disturb" and kind of just force it to be a blocked type of call.
So I have a few options there on how I actually handle that. You can see that her presence automatically went to "in a call", and she's been redirected to my voicemail because I didn't answer the call. And that's pretty cool. So right now she's leaving me a message, I get my notification from the exchange server, because I've got exchange integrated saying "Hey you missed a call". And eventually I'll probably get a voicemail. And if I click back over here on the dial pad, I'll have a record of all my voice mails here, and also in my conversation history here, if you hover over this thing it'll tell you, "Hey this is your conversations".
I've got some previous video calls in here, I've got this last phone call that was missed. So I could come back in here to these previous records, or histories, and then place a call directly out of here as well. Now in terms of placing a video call, it's pretty similar. Instead of, you know, I could actually upgrade an audio call to video or I could just say, "Hey, let's right click on the user", and select "start a video call". So in both cases here, I'm not going to have any video because I don't have any video cameras connected to these machines.
But if I did it would be very simple, a link should automatically pick those up just fine as long as it's a relatively new type of webcam. You want to really try to go with a link certified piece of hardware, and we'll talk about that in a later video. So I'm gonna go ahead and end that call. Another thing you can do is manage your call forwarding settings. So if you look down here where it says call forwarding is off, you can totally control this. And it's really kind of cool. If you click this little down arrow here, you can say "forward all calls to" another number. So if I did have my mobile number associated with my account, I could forward the calls to the mobile, or I could simultaneously ring both the link end points, so where I'm signed in here, I could simultaneously ring my mobile device.
That's really cool. Or I could, you know, just forward to voice mail only. So I'm maybe I'm working on something I don't want to be disturbed, but I want to be available for IM's, I could forward calls to voice mail only, and stay available for any other modality. And that's basically from a high level the process of receiving and placing audio or video calls.