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All Authors Leslie O'Flahavan
About the Author
Leslie O'Flahavan is an online writing expert who specializes in helping organizations improve the quality of customer service responses.
Leslie helps employees improve the quality of the email, chat, and social media messages they send to customers. Leslie develops and teaches hands-on, practical, high-energy writing courses that help people do their jobs: write useful, readable web content; publish e-newsletters; repurpose content for multichannel publishing; and write plain language documents readers can use.