It's more difficult to change other people than it is to change how you deal with them. But in the end, you are making the world a better place. Do they know what they are doing? Do they want to change?
- There's a great saying which goes…"The reasonable person adapts to the world.…"The unreasonable person tries to adapt…"the world to them.…"But all progress depends…"on the unreasonable person."…I love that idea.…And so, sometimes, maybe,…we should make a stand…and try to make the world a better place…and try to change how others behave.…We may not have a right to do this,…but certainly, we have a right…to say we're not happy…and to ask them to change…how they behave towards us.…
And this is my other branch of the tree diagram.…It's a harder road to go down…than the first branch.…And it's not guaranteed to work.…But maybe it's worth…at least giving it a try.…Even if the person doesn't change…at least you've registered your…feelings with them.…And if they hear the same…from a number of people,…it might start to dawn on them…that they really do need to change what they do.…So if you look at this second branch…of my diagram, you can see…that the first question is…Are they aware of what they're doing?…I think many difficult people…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers