This video covers how you can fine tune your emotional responses to build stronger relationships and achieve results you want to see at work.
- Emotions are complex. For the most part, when we talk about emotions we're referring to a feeding or a reaction influenced by our circumstances, our mood, or relationships with others. Think of emotions as feelings you experience. Emotions can reflect pleasure or displeasure, and can be extreme or mild. If you've ever felt intense anger, happiness, or joy, that's a psychological state caused by your emotions.
There's so much room for variation between each of us. You may react to the exact same situation in a completely different way to me. There's also the potential for variation within us. Have you ever reacted to an event in a really extreme way, when you know on another day it may've just been a mild irritation for you? Understanding and managing your emotions is critical if you want to enhance your performance and interact successfully with others.
This is because much of how we perceive and interact with the world around us can be derived from our emotions. And if we're not consciously managing this process, our emotions are taking the lead. At times, this may work in our favor, but it may not. And it may be beneficial to control this process. There's a chain reaction between our emotions, which is how we feel about an event, and then our behavior, which is how we respond to that event.
Our emotions may cause a psychological response, which is all about how we process information and judge the situation in our heads. Emotions can also lead to a physiological response, which causes a physical reaction such as shaking or sweating. You may actually experience both of these types of reactions at the same time. So far, this process is internal, which means it's going on inside of your head and your body.
This then leads to a behavioral reaction, which is how we then interact with others based on how we processed the situation. So let's look at an example. Bob isn't comfortable with public speaking, particularly in a work environment when he's in front of his peers and manager. Bob's in a large team meeting, and his manager asks him to present his findings on a report he's been working on. So how does Bob experience the situation internally? He's uncomfortable and he dreads scenarios like this.
He's filled with a sense of fear, and he feels like he's been put on the spot. His palms start to sweat and his heart races. So his emotion of fear has led to a response, which is a feeling of anger, and physical symptoms including sweaty palms and a racing heart. He reacts defensively and doesn't use the opportunity to share his report findings with his team. The situation itself is neither positive nor negative.
It's how Bob feels about the situation that's important. Emotions are core to who we are, and they provide us with a rich way to experience life. However, they don't always serve us in our best interest. So it's important to understand our emotions and how they affect our relationships. Now, if Bob looked at this situation as a missed opportunity to display his knowledge to his manager and his team, then managing his emotional response would be in his best interest.
Your level of emotional intelligence will determine how you react to situations, how you face challenges, and how you build relationships with others. Understanding the role emotions play in how you process information and how you react to events provides you with the opportunity to adapt your behavior, to achieve the results that you want to see. You'll also build stronger relationships with your team and colleagues, based on how you choose to behave, not how you automatically react.
Understanding and managing emotions will provide you with control over how you process information and how you behave. So how well do you feel that you manage your emotions at work? Do you feel in control of how you react to challenging events, or is this something you'd like to get better at?
- What is emotional intelligence?
- Watching for triggers and hijacks
- Finding flow
- Disrupting thinking
- Reclaiming reaction time
- Shifting perspective
- Listening and communicating
- Playing to strengths
- Collecting feedback
- Aligning intention and impact