Executive coach Gemma Leigh Roberts helps you understand the psychology of receiving bad news, by being clear on the intent behind your message and focusing on the impact you’ll make.
- Think back to a time where you received…some bad news at work.…Maybe you didn't get a job or you weren't successful…in a promotion.…Perhaps your company was being taken over…or you were making redundant or let go.…Chances are we've all had some bad news…at one point or another,…and it's part of the working process.…Now take a moment and recall how that news made you feel.…Think about the kinds of thoughts and emotions you had…during those times.…
When we're delivering bad news,…at times it can feel like a process we need to follow,…and it can be easy to forget we're dealing…with actual people who have emotions, feelings,…and thoughts, and the process is different for everyone.…You may not particularly like…the person you're dealing with,…but you still need to consider how they will receive…the news and how you can be empathetic…in how you deliver the news.…Let's take a moment to think about the psychology…of receiving bad news.…
When we hear something we weren't expecting,…it can take us by surprise and even cause shock.…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Choosing your communication channel
- Creating your communication message
- Arranging and holding a meeting
- Communicating your message effectively
- The psychology of receiving bad news
- Next steps after delivering bad news
- Reflecting to enhance communication skills