From the course: Delivering Bad News Effectively
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The psychology of receiving bad news
From the course: Delivering Bad News Effectively
The psychology of receiving bad news
- Think back to a time where you received some bad news at work. Maybe you didn't get a job or you weren't successful in a promotion. Perhaps your company was being taken over or you were making redundant or let go. Chances are we've all had some bad news at one point or another, and it's part of the working process. Now take a moment and recall how that news made you feel. Think about the kinds of thoughts and emotions you had during those times. When we're delivering bad news, at times it can feel like a process we need to follow, and it can be easy to forget we're dealing with actual people who have emotions, feelings, and thoughts, and the process is different for everyone. You may not particularly like the person you're dealing with, but you still need to consider how they will receive the news and how you can be empathetic in how you deliver the news. Let's take a moment to think about the psychology of receiving bad news. When we hear something we weren't expecting, it can take…
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