Join Britt Andreatta for an in-depth discussion in this video The pathway to problems, part of Having Difficult Conversations.
When difficult conversations go badly, they follow a pattern of four phases.…These are 1 the Build Up, 2 Case Building, 3 the Confrontation, and 4 the Aftermath.…We just witnessed the confrontation between Scott and Joe.…But it went badly, largely due to what happened in the Build Up and Case…Building phases. Let's see how Scott and Joe got to where…they are now. As we go through these phases, think…about your own difficult situations and see if you can identify any of these elements.…
Stage one is the Build Up, the buildup is the phase when a series of things happen…that start to make you feel upset. In this case, Scott experienced Joe…talking down to him on a number of occasions.…Joe's generally a good boss, so at first, Scott chalked it up to a bad day or a misunderstanding.…But it kept happening to the point where Scott saw it as an issue.…Stage two is case building. This is where you've not yet decided to…say something, but you've definitely decided there is a problem.…In this stage you start keeping an invisible list of all the things the…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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