Everyone experiences change differently. Learn how perspective matters and how to use various levers to encourage change.
- Have you heard some people change their ways…when they see the light, and others when they feel the heat?…These are two forces that motivate people…to do what they do: heat, or the desire…to avoid pain, and light, the desire…to improve or get to a fabulous future state.…Light and heat are not created equal.…People are more motivated to avoid pain…than they are motivated to change and get to a better place.…
Here's a really simple example.…My mobile phone periodically tells me…there's an update I need to install.…That's a change that is supposed to improve the phone.…It's the fabulous new feature.…But personally, I'm not motivated…to make this change just because it's new.…In fact, I didn't install the update on my phone…until I was at risk of not being able to get…the current version of some apps that I regularly use.…
The pain of losing functionality…was more powerful than the lure of a shiny new update.…Which force do you tend to use…when you're talking about change?…Do you focus on the pain,…emphasizing the consequences of not changing?…
- Define and describe the change curve.
- Describe how leaders can either facilitate or block successful change.
- Summarize ways to promote resilience during change.
- Explain how to use the power of positive and negative emotions to generate the emotion that creates change.
- Cite the different approaches to using language to manage change.
- Name the best way for a manager to help the team process change.
- Define a change vision.