Skip navigation

The overall customer journey

The overall customer journey: Creating a Positive Customer Experience
The overall customer journey: Creating a Positive Customer Experience

Learn the typical phases of any customer journey, from awareness and consideration all the way to loyalty and advocacy. See what it takes to get customers to take the journey with you and learn why the journey never really ends, even when a customer leaves you.

Resume Transcript Auto-Scroll
Skill Level Intermediate
46m 15s
Duration
7,838
Views
Show More Show Less
Skills covered in this course
Business Business Skills

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start Your Free Trial Now

Start your free trial now, and begin learning software, business and creative skills—anytime, anywhere—with video instruction from recognized industry experts.

Start Your Free Trial Now