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The overall customer journey

The overall customer journey: Creating a Positive Customer Experience
The overall customer journey: Creating a Positive Customer Experience

Learn the typical phases of any customer journey, from awareness and consideration all the way to loyalty and advocacy. See what it takes to get customers to take the journey with you and learn why the journey never really ends, even when a customer leaves you.

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Skill Level Intermediate
46m 15s
Duration
35,433
Views
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Skills covered in this course
Business Business Skills

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