What is the valuable takeaway of a communication transaction? It is the message! In this video, learn how to choose the best channel for your message and how to provide primary and secondary information to strengthen your message. Learn why feedback from your receiver is critical to the success of your overall communication process.
- What gets transmitted between a sender and a receiver,…hopefully with positive intent as Brenda mentioned…is the message.…The message in a conversation is more than the words…that we speak or write.…It's the non-verbal signals we deliver,…and the tone of voice we use.…If you give your best effort in a presentation,…and I approach you at the end saying, "Good job today."…The words in my message will be completely overridden…by my unenthusiastic delivery.…
As the sender, when you contemplate your message,…keep in mind not only how you word or you write something,…but also the channel that you use to send it.…A channel may be a text, an email, a phone call,…a face-to-face conversation, a memo,…an interoffice chat or a voice message.…If I know I have to get my boss's attention,…I may send a quick text and ask if it's appropriate…to call her for a conversation.…Because of the amount of emails she receives daily,…I know that if we have to make a swift decision…this channel is more productive for both of us.…
Now speaking of email, I was frightened, but not surprised…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.