From the course: Management: Top Tips
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The flinch
- Now I want to tell you about the flinch. Some people think that negotiating is like a poker game where you shouldn't reveal any emotion at all. You should be completely blank. But, actually, even poker players will tell you that it is good to react sometimes. Sometime you should look confident when you're hand isn't good and you should look a little bit unhappy when you've got a really good hand. Because, if you always do that, then people are going to know. So sometimes you should look confident when you've got a good hand, or unhappy when you hand is bad. And, negotiating is like this as well. If you try to hide all emotion, it's actually less effective, and, the emotion that you should show is particularly when opening offers come in. You should do a thing called the flinch. So, when they first make their opening offer, you must look unhappy. Almost as if you've been slapped in the face. You should go (inhales loudly) what? Oh, that's, whoa, I was really surprised. You've got to…
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Introduction1m 4s
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Learning to ask36s
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Acting as if it's a game1m 7s
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Creating win-win situations1m 33s
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Setting your limit1m 43s
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Understanding their weaknesses2m 8s
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Setting an opening offer2m 4s
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Trading1m 47s
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Going beyond small steps1m 23s
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Going beyond splitting the difference1m 49s
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Avoiding the nibble2m
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The flinch1m 59s
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The vice1m 35s
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