From the course: Leadership Stories: 5-Minute Lessons in Leading People
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No excuses
From the course: Leadership Stories: 5-Minute Lessons in Leading People
No excuses
- Near the end of Bob McDonald's career, he was the CEO of Proctor & Gamble, and later served as the Secretary of Veterans Affairs in the Obama Administration. But, in 1971 he was a first year cadet at West Point. And along with all the traditional hazing first year's go through, Bob learned pretty quickly there were only four acceptable answers when addressed by a superior officer. Yes sir, no sir, I don't understand sir, and no excuse, sir. And as Bob explains it, imagine I've shined my shoes and my trousers are pressed and I go out into formation. Well, while I'm in line there, one of my classmates runs past and steps in a puddle and splashes mud all over my shoes and trousers. Well then an upperclassman walks by and notices, and he gets up in my face and yells, "McDonald, why are you in formation with mud "all over your shoes and trousers?" Well, as a West Point cadet, I go through all the four possible answers in my head. I could say, yes sir, but that would just restate the…
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Use the "Discovery Journey" method5m 9s
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How to use a metaphor4m 7s
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Challenge assumptions4m 54s
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Understand, agree, care, or don't bother3m 52s
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Concrete vs. Abstract4m 21s
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No excuses4m 13s
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Ask "Did I win or lose today?"4m 18s
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Foster friendly competition4m
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Prepare for change3m 6s
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Make it impossible not to change3m 38s
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Turn barriers into change agents5m 31s
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Trust your judgment3m 20s
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Permission to spend in hard times1m 45s
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