Join Tatiana Kolovou for an in-depth discussion in this video The email that wasn’t meant to be, part of Communicating with Diplomacy and Tact.
- Sue just finished running a pretty intense meeting.…She's the team leader who usualLy conducts her meetings…so that her team can reach a collaborative decision.…But she has been given a directive by higher administration…and a tight timeline to move the team to a quick decision.…The conversation today was a difficult one.…After the meeting, she's a little frazzled…from the emotionally driven conversation…and running up against resistance from her team.…
But Sue takes a breath, shakes it off,…and, in following standard procedure,…sends out an email to the group with a list of action items.…"Hi, everyone, thank you for pushing through today.…"I know it's not easy to come to consensus,…"but I think we have a very good plan moving forward.…"We decided that by next week's meeting…"we will all take the following steps."…The email continues with a list of action items…and closes with another note of appreciation to the group.…
A few minutes later, a team member, Bill,…sends a response intended only to one recipient,…
- Recall the core skills involved in diplomacy.
- Explore the effects when tact and diplomacy are lacking.
- Define the Tact and Diplomacy model.
- Differentiate between encoding and decoding.
- Differentiate between negative and positive politeness.