Get clarity on the change curve and how it impacts the results you want to achieve. It's essential to understand that change is a process and understand the levers managers have throughout that process to move more rapidly.
- When my company transitioned…from using a landline phone system to a VOIP phone,…it took me time to adjust…and get the most out of the new phone.…I had to remember to have a headset ready.…I had to change the way that I made calls.…It took me a few weeks…before I was using the system to its full potential…including dialing out from my contact list…and remembering to listen to voicemail on my computer…instead of calling in to get messages.…It's interesting…because I was still making and receiving calls,…but the new technology…required me to go through a change process.…
Think about the last significant change you experienced.…How long did it take you to get fully adjusted…and performing at your best?…Change doesn't happen overnight.…It takes time.…It's a process of learning and adjusting.…So what is that process that we all go through…when dealing with change?…There's lots of different ways to break it down,…but here are the five steps of my change curve.…The first step is become aware.…
Change begins when you're made aware…
- Define and describe the change curve.
- Describe how leaders can either facilitate or block successful change.
- Summarize ways to promote resilience during change.
- Explain how to use the power of positive and negative emotions to generate the emotion that creates change.
- Cite the different approaches to using language to manage change.
- Name the best way for a manager to help the team process change.
- Define a change vision.