Understand the hierarchy and psychology of change. Find out where you fit and how to be successful.
- Have you ever had a great idea…that you knew was the right thing to do,…then when you introduced the change to your team,…it didn't work?…I was recently talking with a manager…who has a technical team filled with brilliant engineers.…He wanted them to start capturing that brilliance…by putting it into a knowledge management system.…He made sure that the system was easy to use.…He reminded the team regularly that this was important.…In fact, he would even send them questions…which they would answer in painstaking detail in an email.…
The manager would tell the team members…that their excellent answers…were exactly what needed to be put…into the knowledge management system.…It didn't work.…They still didn't use the system.…And he finally got discouraged and gave up.…To overcome the frustration of a change that doesn't stick,…this manager came to an important realization.…He was taking all the responsibility for the change…and didn't involve the team in thinking about it.…
He didn't create an opportunity for them to give input…
- Define and describe the change curve.
- Describe how leaders can either facilitate or block successful change.
- Summarize ways to promote resilience during change.
- Explain how to use the power of positive and negative emotions to generate the emotion that creates change.
- Cite the different approaches to using language to manage change.
- Name the best way for a manager to help the team process change.
- Define a change vision.