In this video, learn a practice drill that helps you become more confident asking for things you want and need. Learn a new asking mantra: "If you never ask, you'll never know."
- Have you been caught so off guard…that you didn't know what to say?…The professionals we surveyed as we prepared for this course…ranked this as a top challenging…communication situation to manage.…When Jake asks Amanda…for additional resources on a project,…she feels caught off guard and is not prepared to cope.…Let's watch what happens.…- Hey, I'd like to speak to you about something important.…- [Amanda] Sure.…- I would like to bring on an additional rep…to the new account so I'm hoping that you can identify…somebody with a ton of digital media experience,…and then I'll set up an appointment…to meet with the person to get them up to speed.…
How does that sound?…- Why?…I mean, don't you think we can handle it?…This'll blow our budget completely.…- It's tough to know how to respond…when you're caught off guard.…Jake's request pushes Amanda…to rescope her budget and her team.…She needs these three steps…to help her manage the unpleasantness…and formulate a better response.…Buy time and acknowledge the situation.…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Advanced
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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