In this video, learn about tips for writing emails that get action in the workplace. Learn what should be in your first and second sentence of nearly all email messages and how to edit and proofread for conciseness, tone, and accuracy.
- Annabel Acton, a Forbes contributor,…said she likes her email like her dentist visits.…Short, to the point, and only when necessary.…I think that's a great way to approach email,…especially given that office workers on average…receive 200 emails a day…or spend 2 1/2 hours a day on email.…Have you ever received an email monster?…You know, that email with 15 forwarded strands,…20 people Cc'd, many of whom aren't even sure…why they're getting it, no clear action, and broken links?…Let's talk about some best practices…for writing emails that get action.…
When crafting an email begin by thinking…of the action you need the reader to take.…Make sure that action request ends up being…in your first or second sentence.…If no action is necessary think twice about…whether this person really needs the email.…Amanda, a project manager, drafted this email to her team.…She wrote,…- [Amanda] "The activity report was started in the '90s…"by our president Renee Momper as a way of collecting…"and aligning activities happening in the various units.…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Advanced
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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