From the course: Having Difficult Conversations
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What you should never do in a difficult conversation
From the course: Having Difficult Conversations
What you should never do in a difficult conversation
- The executive director of a nonprofit was disturbed by the decision his board of directors had recently made. Their decision meant he had to initiate a difficult conversation. So what did he do? He made a passionate and compelling case by email. When the board president got the email, she interpreted it as threatening and she forwarded the email to the other eight board members. And in turn, they joined in the discussion via email offering their own strong opinions and arguments. What started out as a simple email became highly charged, and the more people added to the thread, the higher the intensity. You and I can avoid a lot of the drama and difficult conversations if we can just understand what to do and what not to do. First, control your emotions and never initiate a conversation when you're overly emotional. It's okay to feel emotions. Your emotions tell you that a conversation needs to happen. But you've got to time it right. Once you calm down, you're in a better position…
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