- Sadly, we all make mistakes at work sometimes.…It could be missing a deadline,…sending an email to the wrong person,…or forgetting to switch out that slide…and only discovering it in the middle of the presentation.…It is always painful,…but there are ways to handle it graciously.…Here's how to do it.…First, if there is one cardinal rule in overcoming mistakes…with the prose term crisis management, it's this,…admit your mistake quickly.…Sure, people might well be upset,…but they will be so much more upset…if you delayed and lollygagged on telling them about it.…
It's a common protective response…to want to hide it, or hope it goes away,…or assume you can figure out some sort of solution…and then you can tell them,…but this almost always goes badly.…Instead, man up or woman up…and admit your mistake rapidly,…ideally, before others discover it,…and apologize where necessary.…This is also useful, because it enables you…to control the terms of disclosure.…If they hear about it from someone else,…odds are, they're going to view it in the worst light,…
Skill Level Intermediate
Q: Why can't I earn a Certificate of Completion for this course?
A: We publish a new tutorial or tutorials for this course on a regular basis. We are unable to offer a Certificate of Completion because it is an ever-evolving course that is not designed to be completed. Check back often for new movies.
Personal Effectiveness Tips
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.