Join Britt Andreatta for an in-depth discussion in this video What to do if it's not working, part of Having Difficult Conversations (2013).
In this video, we're going to look at what to do when it's not working.…You've had your successful conversation. You've done your best to implement the…action plan. You've participated for a few weeks,…attending the check-in meetings, and sharing your observations and concerns.…But it's still not working. What do you do now?…Well, first, don't despair. This happens sometimes.…It doesn't mean that all hope is lost. It just means that there's more going on…here than we initially thought. Second, revisit the reflection phase.…If things have not changed, you're likely back in the build up phase again and…maybe even doing a little case building. So as soon as you notice that, get…yourself into the reflection phase. Do the work and what's been happening and…what you're making it mean. You're going to need to have another…conversation, so want to use the same process to get ready.…
Third, have another conversation. This time, you'll focus on discovering…why the process isn't working and how to get you both working together to achieve…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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