What conversations do you find difficult.…This answer might be different for each of us, but we've all experienced…difficult conversations. And what is a difficult conversation?…Well, if it's challenging for at least one of the people involved, then its difficult.…Some difficult conversations are planned, and we know their coming.…And many are spontaneous and catch us by surprise.…Sometimes you might be the initiator of a difficult conversations, either…delivering bad news or confronting someone about a problem.…And most of us have been on the receiving end too.…
Someone's come to us with challenging information that we've had to hear.…Obviously, difficult conversations occur in all areas of our life.…They certainly are at the heart of our professional lives.…Some example include, delivering a poor performance review, giving feedback to…your boss about their behavior, talking to a colleague who makes offensive…comments, or letting an employee go. They happen on our personal lives too.…Some personal examples could be, breaking up with a romantic partner, confronting a…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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