Squeaky wheels need to be weaned off of taking up their leader's time. This can be done by making check-ins less frequent, limiting their ability to drop in and talk, and providing them boundaries within which they are expected to make decisions on their own.
- Your high-cost producers…are in the upper-left of the leadership matrix.…They deliver great results,…but they consume a lot of your time and energy.…The squeaky wheel is the epitome of a high-cost producer.…They need to be weaned off of taking up all of your time.…Your goal with a squeaky wheel…is to make them more independent.…Make their check-ins less frequent.…Limit their ability to just drop in and talk.…Provide them boundaries within which…they're expected to make decisions on their own.…
Try boosting their confidence in there ability…so they'll be more independent.…To improve a squeaky wheel's performance,…leaders must take control of your interactions with them.…Put structure to those interactions.…Reduce the likelihood that they overuse…informal channels with you, like sending you emails,…or just picking up the phone and calling.…Give them clear parameters…where they should act autonomously,…and reward or praise them when they do.…I had one squeaky wheel on my time…who was constantly in my office,…and I would always talk with him,…
- Recognize the Leadership Matrix and four ways to assess a team member's results.
- Classify performance patterns into the four quadrants of the leadership matrix.
- Select appropriate performance improvement techniques for eight performance patterns.
- Name the eight common performance patterns and recall how to identify them.
- Describe different ways to lead and motivate associates within the eight different performance patterns.
- Recognize the three major time allocation pitfalls that leaders face.