Join Chris Croft for an in-depth discussion in this video Using the right words, part of Management: Top Tips.
- I think one of the difficulties of being assertive…are finding the exact words to use.…You want to tell somebody about something…you're not happy with, but how do you say it?…And a really good format for this is to use…the four-step process.…I understand, I feel, I want, is that okay?…These four steps work brilliantly in any situation.…So let's suppose, for example, you've got somebody…that keeps interrupting you and you want to tell them.…Step one, I understand, would be, I know you're in a hurry…to get this job, and I do understand that it's important,…but, and step two is how you feel.…
I'm a bit worried about this report I'm working on,…I need another hour without being interrupted.…So step three is what you want.…Would it be possible to not interrupt me for the next hour…while I finish this?…And then step four is where you say, is that okay?…You know, could you do that?…That's the four-step process.…All four of those steps have to be done in that order,…and they're all really important.…If you don't do step one, if you don't say I understand,…
- Being assertive
- Taking responsibility for mistakes
- Giving and receiving criticism
- Time management
- Project management
- Holding effective meetings
- Giving presentations
Skill Level Intermediate
1. Leveraging Assertiveness
2. Time Management for Managers
3. Project Management
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