From the course: Management: Top Tips
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Understanding rights
- A key concept in understanding assertiveness is the idea of rights. Assertiveness is about standing up for your own rights, but also respecting the rights of other people. So aggressive people stand up for their own rights but they don't care about the rights of other people. People who are too submissive don't stand up for their own rights. So a good start when you want to be assertive is to think, what are my rights, and I'm going to stand up for those. But I also do need to always listen to the other people and understand that they have rights, too. So for example, in a meeting, you've got a right to be heard. But you should also listen to the other people in the meeting. You've also got a right to say how you feel in any situation. And by the way, you don't have to justify how you feel. So if somebody says, "Well why do you feel like that?" You can say, "Well, it's just how I feel." "I don't have to justify how I feel, "it's just how I feel." So, ask yourself, do I stand up for…
Contents
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Introduction35s
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Assertiveness benefits1m 17s
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Using life scripts1m 14s
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Using self-talk45s
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Understanding rights1m 9s
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Understanding responsibility58s
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Taking responsibility for mistakes53s
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Being self-aware1m 4s
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Facing aggression2m
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Taking criticism1m 27s
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Giving criticism1m 24s
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Using the right words3m 3s
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It's never too late to go back31s
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