Four key elements can impact an individual's performance: skills, tasks, problem-solving, and results. Learn how to analyze these building blocks to improve your own performance.
- [Instructor] Work is actually a series of building blocks.…We use our skills to perform tasks…so we can solve problems and generate results.…Now that's true if we're digging a ditch…or if we're leading a company.…If we think of work as these four elements,…we can better understand the basics of performance…on an individual level.…In some kinds of work, the most important way…to think about performance is its end deliverable,…the results that are generated.…In that context, whatever the worker did…to deliver those results, the skills the worker used,…the tasks that were performed,…and the problems that were solved along the way,…they may not be as important to the person…who's paying for the result whether…it's a customer or a manager.…
Think of activities like cooking food…in a restaurant or writing a manual.…Performance in that context is more about that end goal…and less about the journey to get there.…The person who's paying you may not want to tell you…how to dig, they may just want a hole in the ground…
LinkedIn Learning (Lynda.com) is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- The history of performance management
- Self-driven performance management
- Setting adaptive performance goals
- Writing an adaptive performance agreement
- Team performance design
- Designing for high performance