From the course: Managing Organizational Change for Managers
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Trust matters
From the course: Managing Organizational Change for Managers
Trust matters
- One of the often shared maxims of change management is that you need to repeat something five to seven times to make it stick. While it's true that you need to repeat change messages multiple times, there is something even more critical to communication than repetition. That's trust. If your team doesn't trust you, then it doesn't matter how many times you repeat something, they still won't believe you. Trust matters because it helps you get your messages heard, your ideas adopted, and people to follow you as you lead them through change. So how do you build trust? One, be true to your word. When you commit to doing something, follow through and do what you said you'd do by the date you promised. That sounds simple, but many missed commitments create a compound effect that erodes trust. Two, be authentic. Share your mistakes and what you learned from your screwup that makes it safe for your team to do the same. No one is perfect, so when you make a mistake, acknowledge it. Three, be…
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