Change messages must be repeated over and over and over. However, more important than repetition is building trust. Learn why this is the foundational element of leading successful change.
- One of the often shared maxims of change management…is that you need to repeat something…five to seven times to make it stick.…While it's true that you need to repeat change messages…multiple times, there is something even more critical…to communication than repetition.…That's trust.…If your team doesn't trust you,…then it doesn't matter how many times you repeat something,…they still won't believe you.…Trust matters because it helps you…get your messages heard, your ideas adopted,…and people to follow you as you lead them through change.…
So how do you build trust?…One, be true to your word.…When you commit to doing something,…follow through and do what you said you'd do…by the date you promised.…That sounds simple, but many missed commitments…create a compound effect that erodes trust.…Two, be authentic.…Share your mistakes and what you learned from your screwup…that makes it safe for your team to do the same.…
No one is perfect, so when you make a mistake,…acknowledge it.…Three, be transparent.…Share your thinking, information, and ideas openly…
- Define and describe the change curve.
- Describe how leaders can either facilitate or block successful change.
- Summarize ways to promote resilience during change.
- Explain how to use the power of positive and negative emotions to generate the emotion that creates change.
- Cite the different approaches to using language to manage change.
- Name the best way for a manager to help the team process change.
- Define a change vision.