Practice your communication skills in a neutral context, a workplace context, and a professional context. This video offers a lot of ideas to help you communicate in typical social settings.
- Let's begin with what I call Neutral Context Drills.…Next time you're traveling through an airport,…you wanna find someone sitting close by…with whom you share something in common.…Maybe it's the same briefcase,…it's a sports team logo or the same watch.…If appropriate, make eye contact and give a greeting.…Make a comment about the item you have in common.…Your goal is to use the common item to create rapport.…If the person is responding positively,…continue the conversation about the common item…and then switch to another open ended question.…
See if you can maintain the conversation…for two to three minutes.…Now practice this drill each time you travel,…or when you are in a social setting.…Let's move on to Workplace Context Drills.…Go to your next meeting committed to ignoring…your phone, or table, or other electronics.…And instead, tune in to the people.…Make a point to ask an open ended question…to the person to your right.…Do this for three consecutive meetings.…
Keep the conversation light.…Ask open ended questions and encourage…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Advanced
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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