Audit your own recently sent email messages to make sure you organize the message well, strike a professional and appropriate tone, and proofread carefully.
- Let's do an email audit to practice your email writing.…Go to your Sent folder,…and print out your last five messages.…Now go through, and label each of the…hard copy emails with the word message,…action, and details where you find them.…Next, use this chart to evaluate…each of your labeled emails.…Give yourself a plus if your email…was spot on for the criteria,…a check if you did okay,…and a minus if this area needed some work.…
Did you find your action request right up front…in the first, or second sentence of your message?…Next, imagine you're the reader.…Would you know exactly what to do next?…And is the action easy for you to take?…Was every word in the email necessary,…or can you be more concise?…Let's think back to our communication building blocks.…What did you want your reader to think, feel, and do?…Does your word choice create…the right tone for this message?…Have you considered the knowledge level of your reader,…and tailored accordingly?…Was email the best channel of…communication for this message?…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Intermediate
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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