Are you ever caught in a situation where you are blindsided and not sure what to say? In this video, learn how to buy time, calm yourself, and finally manage to give a diplomatic response.
- Here are some every day opportunities…to practice handling caught off guard situations.…Practice buying time.…Here are some common scenarios you could use for practice.…Tell someone you need to call them back…when they stop by your desk and interrupt your work.…Or, when someone comes to your office making a request,…say, I need to think on this.…Then, follow up after thinking about it for a bit.…When the waiter comes in the restaurant to take your order,…buy some time and ask them to come back.…
All of these every day opportunities…are ones to help you practice buying time.…Practice calming yourself down.…Your commute is a good time to do this.…When you feel anxious and impatient,…take a moment and focus on your breath.…Focus on one visual cue and take five deep, full breaths.…Bring your heartbeat down and stop your brain…from bouncing around on 100 different topics.…
The better you get at doing this,…the better you will be at calming yourself…when you get caught off guard.…Work the what I know, what I don't know,…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Advanced
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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