Create an action plan for getting along well with older or more experienced colleagues. Learn specific phrases to communicate with older employees that balance humility and credibility.
- Who do you work with who's considerably older…or more experienced in the business than you?…Write down that name.…Now find something you two have in common.…Look for clues in this person's LinkedIn profile…or office decorations or things you've heard…him or her talk about.…Find something that opens the door…for some friendly, casual conversation.…Next, think of one past experience you have…that would boost your credibility with this person…if she knew about it.…Brainstorm ways you might be able to drop this fact…into upcoming conversations without sounding arrogant.…
And finally, imagine someone who just started working…in your business yesterday.…Comes into your office and tries…to tell you how to to do your job.…Make a list of words or phrases…this newbie might use that would annoy you.…Maybe things like, I know a better way to do that.…Or, that's inefficient, you should do it this way.…Rewrite those words or phrases…in a respectful, humble way…that would keep a listener open and receptive.…It's not easy but you can use your communication tools…
- Recall the four pillars of a business scenario.
- Explore the term 'people' in the context of a communication scenario.
- Recall how the Think, Feel, Do model applies to a communication scenario.
- Identify the parts of the message in a communication scenario.
- Recognize the 'channel' in a communication scenario.
- Apply the importance of context in a communication event.
- Review the most important components of listening.
Skill Level Beginner
Organization Communicationwith Brenda Bailey-Hughes1h 20m Intermediate
1. The Four Communication Building Blocks
2. Communication for Common Situations
3. Communication for Challenging Situations
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