Learn about the three levels of a difficult person. Level 1 is a person who acts differently with you. Level 2 is a person who is incompetent at communication, empathy, and organisation. Level 3 is a person who is toxic—the person could be damaged, aggressive, or a game player. Also learn the five signs of a person being toxic.
- I'd like to suggest that there are levels of difficultness…and they might need different approaches from you.…Level one is the person who's just different to you.…They aren't really difficult at all,…at least to many other people,…but for you, their difference is a problem.…At work, they might be more detail-obsessed than you.…They might be faster than you in the way they work…or take more or fewer risks than you…and you might find this difficult…and in their personal life,…they might be more emotional than you…or they might be very fussy…about the cleanliness of their home…or really untidy and dirty in your view.…
They might want to control their kids…more than you think is right or less than you think is right…and you might feel that they are judging you for this.…In fact, they probably are…but maybe it's a good idea just to live and let live.…They're entitled to their opinion…on how they live their lives, aren't they?…And it's not their fault that they're different to you.…Once you realize that difference is the problem,…
In this course, Chris Croft shares methods for recognizing the characteristics of some of the most common types of difficult people, and gives you strategies for dealing with these individuals more effectively. Chris provides practical techniques for dealing with a variety of different behaviors, including negativity, aggression, childishness, and selfishness. Plus, he explains how to overcome your own negative thinking, and get the best from a difficult boss.
- Identifying and understanding difficult people
- Handling aggressive and passive-aggressive people
- Working with negative people
- Working with procrastinators and people with bad habits
- Conquering your own negative thinking
- When the difficult person is your boss
- Dealing with micromanagers