Learn how you can take control and slow your reaction to challenging situations to successfully develop your emotional intelligence.
- Imagine this.…You're in a meeting and you witness a heated exchange…between two colleagues, Jane and Dave.…It goes from one to 100 in a matter of seconds.…What starts as a mild difference of opinion…escalates into a blistering exchange…as Dave takes offense to Jane's request…to take on additional work.…Have you ever been in a middle of a conversation…and the next thing you know,…it's turned into a heated exchange…and you're not quite sure where it all went wrong?…Emotional responses are so quick.…
It really takes conscious practice…to become aware of our emotional response process.…The first step is being aware…of how our emotional response process works.…When we've mastered this,…the next step is to intercept that response process,…so you can control how you respond to events.…To change anything, you first need to be aware…of how the system works.…Then, you can go about making tweaks…and changing your approach to achieve a better result.…
In the book, Thinking, Fast and Slow,…Daniel Kahneman describes two ways…
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- What is emotional intelligence?
- Watching for triggers and hijacks
- Finding flow
- Disrupting thinking
- Reclaiming reaction time
- Shifting perspective
- Listening and communicating
- Playing to strengths
- Collecting feedback
- Aligning intention and impact