Strong performers always have goals. The best performers position their goals around the impact they have on others. Learn about how to generate long-lasting enthusiasm in yourself and others.
- Which one of these goals is more inspiring?…We need to hit 1,200 units,…or, our team needs to help 100 people,…and we need your help to do it.…Businesses have a lot of different goals.…Your division has goals, your department has goals,…your team has goals, and you probably…have some personal goals.…All of these goals can be overwhelming,…and leave people feeling like they're fighting…for resources they need to accomplish those goals.…The challenge is to talk about the goals…in a way that's inviting and exciting, not exhausting.…
And to do this, you'll want to include two things.…First, talk about who the goal impacts.…If you don't put a goal in context,…it'll be hard for others on your team to understand,…and it'll be even harder to motivate yourself.…IF your goal is to help customers reach their goals,…help your business be more efficient,…or help your team be more creative, talk about that.…In the case of hitting 1,200 units,…rather than saying we need to sell 12 units per client,…its more impactful and engaging…
- Identify the benefits of framing.
- Define the real customer.
- Cultivate an emotional connection to your customer's world.
- Develop persistence and resilience.
- View behavior through a different lens.
- Explain how to be customer-driven when your organization is not.
- Describe how to navigate a changing customer base.