Join Britt Andreatta for an in-depth discussion in this video Taking responsibility, part of Having Difficult Conversations (2013).
In order to have a successful conversation, you need to create safety…for the other person. I cannot emphasize enough how important…this is. Most of us have a trigger about being…asked to a meeting. This means that they're walking in the…door a little hijacked already, so you have to help bring that down.…The best way to do this is to take responsibility for your own role in the…conflict thus far. This is the third component of successful conversations.…Taking responsibility right away accomplishes three very important things.…First, it further confirms that you really are committed to creating an open…process with them. You know have demonstrated three times in…a row, with the invitation, opening, and this component, that you're not…approaching this from a shame-and-blame perspective.…
This actually goes a long way to establish some trust because your words…and actions are aligned, and trust always create more safety.…Second, by owning your role from the beginning, you change the trajectory away…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Appropriate for all
Conflict Resolution Foundations (2012)with Lisa Gates48m 47s Beginner
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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