Join Chris Croft for an in-depth discussion in this video Taking criticism, part of Management: Top Tips.
- Handling criticism assertively.…Well, the first thing to think about…when you're being criticized is to think…are they right?…If you're not sure, by the way, you might…want to ask them a few more questions.…This is something known as negative inquiry…where you say, "So, tell me more about what you're…"not happy with."…Goes against our grain to ask for more criticism,…but it can be a good idea, 'cause you can find out…what the problem really is.…And also it allows them to let off steam a little bit…which they may need to do.…But once you've found out what their problem is,…you then need to divide it into are they right or not.…
If they are right, you should thank them…for the criticism and learn from it.…That's what a big person would do.…If they're not right, you've got really two options.…You can either just ignore it and say,…"Yeah, you're probably right, whatever."…Or you can actually pick them up on it and say,…"Actually, I think you're being unfair there.…"I don't agree with that."…And you've got those two choices.…
- Being assertive
- Taking responsibility for mistakes
- Giving and receiving criticism
- Time management
- Project management
- Holding effective meetings
- Giving presentations
Skill Level Intermediate
1. Leveraging Assertiveness
2. Time Management for Managers
3. Project Management
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