Join Britt Andreatta for an in-depth discussion in this video Support scenario, part of Delegating Tasks to Your Team (2013).
Now that you're familiar with the difference between directing and coaching,…let's see how those two approaches look.…Natalie is a sales manager and is working with her direct report Michael.…The company sells a green product that helps capture and recycle lost heat from buildings.…Michael has done well in the past and recently received delegations of new territories, college campuses.…Natalie has given Michael a high level of autonomy.…He takes action and only communicates if the action is not successful.…In other words, he can come to Natalie if he's having trouble making the sale.…
Natalie has already given Michael her contacts, sales notes, and other promised materials,…and he's been supported with ample sales training.…So Natalie's role is really to provide guidance if Michael's having challenges, which he currently is.…He's having trouble making the sale.…In order to demonstrate the difference between directing and coaching, let's first see what…it looks like when Natalie directs Michael.…(Michael: I'm having trouble with the campus administrators.…
The course reveals what delegation can do for you and your team and introduces a four-phase model to delegate tasks and manage projects large and small. The phases include evaluating the task, handing the task over, supporting task completion, and closing the task. In between, learn how to pick the right level of autonomy for each task and the best ways to avoid micromanagement.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is delegation?
- Evaluating tasks
- Determining which tasks to delegate
- Assigning tasks
- Meeting with team members
- Providing team support
- Avoiding micromanaging and the fear of letting go
- Accepting delegation from your boss