Hear a real-life story of a difficult conversations between Marlene Chism and her friend who confronted her about poor choices.
(upbeat music)…- A friend of mine and I were working out at the GM…and we were talking about all kinds of things.…In fact, one of the things we were talking about…was my new mission and that was to improve communication…and relationships everywhere.…I had a great relationship with her…but we kept talking and then we started discussing things…like politics, religion, things that can get people…kind of heated and she was getting very argumentative…and I kind of felt backed into a corner,…so I did what I do when I feel defensive…and I rolled my eyes.…
Well, that's fine, we don't have to discuss it.…And that triggered her and she went off…and she said you think you know so much,…you think you're so smart, you think you're gonna discount…what I'm saying and I just kinda stood back…and didn't know where to go with that…and it really hurt my feelings,…that was not our relationship.…And it bothered me and so I did what a lot of people do…when something bothers them:…you talk to other people about it.…And so I would tell other friends…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.