Hear a real-life story of a difficult conversations between Marlene Chism and her bully boss
(gentle music)…- I had been in the same job for about 20 years,…and I was desperately seeking something more.…So I was this late bloomer going back…to college to finish a degree,…and I started finding my love of communication…and I wanted to be a professional.…And I started with the foundation,…which is to create a mission for my life's work,…and that was to improve communication…and relationships everywhere.…
The only problem was I had a boss…that I perceived to be a bully boss.…Needless to say, I was very intimidated,…but there was this little voice in my head…that said, you have to start where you are…and see if you can't work with someone…that you find to be difficult.…And so I got my chance not too long after that.…And what happened was I was scheduled…and approved for a day of vacation.…The day before that vacation day was up,…I opened the door, I said, hey, I'll see you Monday.…
And he looks up at me and says, "What, we're running…"extra lines tomorrow, I need you."…And I gasped and I felt his discomfort.…
- Cite the circumstances that can make a conversation difficult.
- Recall what you should know before having a difficult conversation.
- Summarize how to control the direction of a conversation.
- Describe how to use radical listening to stay present in a conversation.
- Name the magic phrase to test for resistance.
- Name healthy habits you can develop to make difficult conversations easier.