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Solution: Mapping from a customer's perspective

Solution: Mapping from a customer's perspective: Creating a Positive Customer Experience
Solution: Mapping from a customer's perspective: Creating a Positive Customer Experience

In this video solution, see how your customer journey map stacks up. Find out if you considered the customer's goals, actions, thoughts, and feelings at each stage in their journey.

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Skill Level Intermediate
46m 15s
Duration
4,537
Views
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Skills covered in this course
Business Business Skills

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