It's not quite time to jump into the heart of the issues yet.…The next component of a successful conversation, is to share your goal.…This is the bigger goal you identify during the reflection phase.…In Scott's case, his goal is, I want to work on interesting projects with a fun…and engaging group of people, and contribute to successful company.…By sharing your goal, you accomplish some key things.…First, you show that you have a positive intention that is forward looking, and…then you're not just going to rehash the past.…Second, you help the other person see the bigger context that this conversation is…taking place in. When you share your bigger vision, you…convey that you're focusing on moving forward and that you think the other…person's role is important. Third, it invites the other person to…share how the goal relates to their experience.…
This is bound to provide some additional information that will add clarity to…what's going on. This will only happen if you actually ask…for their perspective, so you have to build that into your talking point.…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Intermediate
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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