Join Britt Andreatta for an in-depth discussion in this video Sharing your experience, part of Having Difficult Conversations (2013).
Now, we're at the part of the conversation, where you can discuss your concern.…You've laid really good groundwork, and built some trust with your partner.…Hopefully, the interaction has also helped calm your own nerves.…But don't be concerned if you start to feel nervous again.…It's common for your heart to pound or your palms to get a little sweaty.…Remember to use the five second breathing technique to get yourself calm.…This is the component where you share your experience.…Find ways to talk about your experience, but don't illicit their defensiveness.…This should be a lot easier now that you've done all the work in the…reflection phase. I discussed several techniques in the…video called effective communication. To recap, some good ones include, use I…statements, so that you can speak from your personal experience.…
Avoid over generalizing or exaggerating, and share how their behavior makes you feel.…I would also add the following tips. One, it also helps to balance your…concern with places of connection. If you can authentically highlight some…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Understand why conversations go badly
- Define the influence of power structures and patterns in a difficult conversation
- Identify observable behaviors and use them to focus on facts and on how behaviors affect the business
- Control the direction of a conversation
- Build a blueprint from which to structure a conversation
- Identify and prepare for resistance during a difficult conversation
- Identify the conversational choices available to you when others resist your efforts
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
- Mark as unwatched
- Mark all as unwatched
Are you sure you want to mark all the videos in this course as unwatched?
This will not affect your course history, your reports, or your certificates of completion for this course.Cancel
Take notes with your new membership!
Type in the entry box, then click Enter to save your note.
1:30Press on any video thumbnail to jump immediately to the timecode shown.
Notes are saved with you account but can also be exported as plain text, MS Word, PDF, Google Doc, or Evernote.