Join Britt Andreatta for an in-depth discussion in this video Sharing your experience, part of Having Difficult Conversations.
Now, we're at the part of the conversation, where you can discuss your concern.…You've laid really good groundwork, and built some trust with your partner.…Hopefully, the interaction has also helped calm your own nerves.…But don't be concerned if you start to feel nervous again.…It's common for your heart to pound or your palms to get a little sweaty.…Remember to use the five second breathing technique to get yourself calm.…This is the component where you share your experience.…Find ways to talk about your experience, but don't illicit their defensiveness.…This should be a lot easier now that you've done all the work in the…reflection phase. I discussed several techniques in the…video called effective communication. To recap, some good ones include, use I…statements, so that you can speak from your personal experience.…
Avoid over generalizing or exaggerating, and share how their behavior makes you feel.…I would also add the following tips. One, it also helps to balance your…concern with places of connection. If you can authentically highlight some…
Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- What is a difficult conversation?
- Understanding why conversations go badly
- Changing your tipping point
- Building your ladder—and climbing down
- Knowing your triggers
- Reframing your adversary
- Being prepared for the conversation
- Taking responsibility
- Sharing goals and experience
- Co-creating a solution
- Developing the action plan
- Building better feedback<br><br>
- The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
Skill Level Appropriate for all
1. Understanding Difficult Conversations
2. The Buildup Phase
3. The Reflection Phase
4. The Conversation Phase
5. The Follow-Through Phase
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